Employee Satisfaction Surveys

Importance of employee satisfaction

Employees are the most valuable assets of each company. It is mostly very difficult to replace their knowledge and intellectual capital.

Therefore it is essential for managers to know:

• What the company employees prize most
• What they want to change most

To change employees to loyal and devoted ones is a wish of each management but, usually, there is a lack of knowledge how to reach that. Carrying regular employee satisfaction surveys on and using their results brings positive changes to any company and represents one of the possibilities how to improve the dialogue between employees and managers.

Exercising Employee Satisfaction Analysis in a company is very important and therefore it requires deep knowledge of the subject and enough time so that the results could be used afterwards to work out an action plan and implement improvement measures.

Satisfied and loyal employees bring a competitive advantage to their company providing high quality services to customers. The effect of such a step is a high satisfaction of customers that ensures company prosperity for many years.

Specification of needs and objectives

The first and most important step in the Employee Satisfaction Analysis is to find out how they are satisfied with you. You can avoid the problem that you do not know what to do with the answer or you refuse the result by the right setting of objective and needs in the phase of preparation.

If your objective is not set or you hardly formulate your needs, TOP C will help you thanks to its experience.

Exercising of Employee Satisfaction Analysis

Delivery of questionnaires to respondents – the main part of the TOP C employee satisfaction survey is online on the Internet. According to a customer’s wish, we may complete the online survey with printed-paper questionnaires and telephone questioning.

TOP C will take care for you of:
 

1. Web questionnaire design
2. Carrying the telephone questioning out
3. Preparation of the questionnaire printed version

Data collection – data collection starts with distribution of your questionnaires and ends with the delivery of the last filled questionnaire form to a database.

Remainder - sending remainders to employees who do not answer during the survey helps to increase the activity to fill the analysis out.

Analysis of results and letter of thanks to respondents

Satisfaction motel calculation - Satisfaction model is a statistical model describing priority subjects that influence employees. Taking into consideration that the priority subjects are calculated based on statistical methods and not by direct questioning of employees, detection by human perception is disposed and the results confidence is higher.

Products presentation – We will take you through the results after a thorough analysis of the filled employee satisfaction forms and advise how to work with the analysis further.

Letter of thanks – This step is often forgotten. We always thank to respondents upon the survey is completed and inform them that their entry information has been valuable.