Expert articles

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Mystery shopping aneb „ Jak nás vidí zákazník“

Orientation to customers is rewarding

At present, all big companies put stress on improvement of their shops’ environment and quality of goods and services offered. However, recently, we do not see significant changes in the approach of employees to a customer. Shops of big companies are nicely arranged, the atmosphere is pleasant but sellers often totally depress these advantages by their approach to customers.

Mentoring

The story of Mentor already started in Homer Odyssey. When Odysseus, the King of Ithaca, left for the Trojan War he placed his old friend Mentor in charge of his palace whose task was also not only to educate his son, Telemachus, but to teach him to be a responsible man, too.

Leader or manager?

We are facing a complicated question in an instant when we have to decide whether somebody is a leader or a manager.